Privacy Policy

Effective Date: June 22, 2025 · Company: Full Service Cleaning Co.

Full Service Cleaning Co. ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your information when you visit our website or book our cleaning services. By using our site or services, you agree to the terms outlined in this policy.

What Information We Collect

A. Information You Provide

We collect the following details when you interact with our website (powered in part by BookingKoala): name, phone number, and email; home or business service address; booking details (service date, frequency, type); payment information (processed securely via Stripe through BookingKoala); special instructions or service notes; communication preferences.

B. Automatically Collected Data

IP address; device type and browser; pages visited, session duration, and interaction patterns; cookies and analytics data (via Google Analytics, Meta Pixel, etc.).

How We Use Your Information

• Schedule and deliver requested cleaning services
• Process payments securely via Stripe through BookingKoala
• Communicate via email, SMS, or phone (via OpenPhone and BookingKoala)
• Send booking confirmations, reminders, updates, and promotional offers
• Analyze website usage and improve performance
• Meet legal, tax, or compliance requirements

Third-Party Tools & Platforms

We work with trusted service providers: BookingKoala (booking, account management, payment workflow), Stripe (secure payment processing), OpenPhone (SMS and phone communication), Meta (advertising and engagement tracking), and Google (Analytics, Ads, Gmail). We do not sell or rent your personal information.

Your Rights

Depending on your jurisdiction (e.g., California or the EU), you may have rights to access, correct, or delete your data, withdraw consent for marketing, and opt out of cookies and tracking. To exercise any of these rights, email [email protected].

Data Security

All payment data is encrypted and handled securely via Stripe through BookingKoala. The website uses SSL encryption, and access to customer data is restricted to authorized personnel only. While we use industry-standard protections, no system is 100% secure.

Cookies & Tracking

We use cookies and similar technologies to monitor website traffic and behavior, enhance user experience, and deliver retargeted ads through platforms like Google and Facebook. You can manage your cookie preferences in your browser settings.

Children's Privacy

We do not knowingly collect information from children under the age of 13. If you believe a child has submitted personal data, contact us immediately.

Updates to This Policy

We may update this Privacy Policy periodically. If major changes are made, we'll post a notice on our website. Continued use of the site or our services implies agreement with the updated terms.

Contact Us

Full Service Cleaning Co.
📧 [email protected]
📞 (208) 889-9188